When will my order be shipped?
There is a 24 – 48 hour processing time for all orders. We process orders from 12:00 PM EST – 6:00 PM EST Mondays – Fridays. We do not process orders on Saturdays & Sundays and major U.S holidays.
Our daily shipping cutoff time is 6:00 PM EST / 3:00 PM PST.
Where do you ship to?
We ship to all 50 States in the U.S, Puerto Rico, Guam, U.S Virgin Islands, APO and FPO addresses.
Please note: If we are unable to verify the shipping address, the order will be cancelled. Additionally, certain orders are going to be shipped with signature confirmation (Someone must be available to sign for the package).
Estimated Transit Times:
USPS First Class Mail (“snail mail”) 3-7 business days* in transit
USPS Priority (standard shipping) 2-3 business days* in transit
USPS Priority Mail Express 1-2 Business day* in transit
USPS service days: Monday – Saturday.
APO/FPO: For orders shipped to military addresses, the shipment can take up to 14 days in transit.
Shipping charges are non-refundable. Refunds are only applied to products that are returned to our facility. If the return of your package incurred any types of return fees or duty fees, those charges will be deducted from your refund for the returned items.
All products sold are listed in US Dollars and will not be automatically converted into your local currency. Zen CBD Store is not responsible for any conversion fees associated with international orders.
We do not guarantee transit times and shipping fees are non-refundable through us.
However, the shipping methods listed below are guaranteed directly through the shipping carrier with certain exceptions. These exceptions are usually weather delays and failed delivery attempts. For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier:
USPS: Only Priority Mail Express is guaranteed*
USPS® Customer Service
Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim
Hours of Operation
Monday – Friday 8 AM – 8:30 PM ET
Saturday 8 AM – 6 PM ET
If there is an issue with your order, please contact customer service within 14 days from your date of purchase via email to firstname.lastname@example.org for more information on returning an incorrect or malfunctioning item. Returns will be accepted at our discretion. The customer is responsible for sending back everything received in original packaging and must be accompanied by original receipt. Orders must be approved for RMA and must have tracking on return shipment. For products that are not defective, we will charge a 15% restocking fee. If an item is not working upon delivery, please contact us and we will do our best to assist you.
Refunds are only applied to items that are returned to our warehouse. Shipping charges are non-refundable. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved for a refund, a refund will be applied to your credit card or original method of payment.
Once your order has been shipped, the tracking number will be sent to the email address registered to your account. This information can also be viewed when logged into your account in the “my account” page.
Please do not be alarmed if the delivery confirmation (USPS version of tracking) for your package has not updated in a few days. USPS delivery confirmation does not update until the package has reached a sort facility or your local post office. There are no updates in between. All delivery issues should be addressed with your local post office.
USPS offers speedy and reliable service at a low cost. However, they can and will occasionally make the mistake of miss-routing a package. Unfortunately these errors are out of our control and we are not responsible for errors or delays by USPS.
Incomplete or Incorrect Address Submissions:
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.
How are replacement parts shipped?
ALL replacement shipments are shipped using USPS First Class Mail.